Question 1

Who should book a paid strategy session vs. the free clarity call?

Accepted Answer

If this is your first conversation with us, start with the free 15-minute clarity call — it's the right front door. Paid strategy sessions are designed for repeat clients, founders who already know what they need, or anyone who wants a private, deep-dive working session.

Question 2

What's the difference between Pam's and Scott's sessions?

Accepted Answer

Pam's 45-minute session is best for licensing, compliance, application clarity, operational readiness, and startup execution questions. Scott's 50-minute executive session is best for high-level founder strategy: launch decisions, growth and positioning, pricing/package strategy, and where to focus next.

Question 3

How do I book once I've paid?

Accepted Answer

After successful checkout, you'll be redirected to a confirmation page with a private scheduling link. You can also reply to your receipt and our team will send the scheduling link directly.

Question 4

What's your refund and reschedule policy?

Accepted Answer

Sessions can be rescheduled up to 24 hours before the start time at no charge. Refunds are available within 7 days of purchase if the session has not yet been held.

Question 5

Will I receive notes or a recording?

Accepted Answer

Yes — every paid session includes a written summary of next steps. Recordings are available on request and shared securely after the call.